Skip to main content
All CollectionsFacebook Retargeting Ads
I get a message that says no payment method associated with the account. What does that mean?
I get a message that says no payment method associated with the account. What does that mean?

Troubleshooting ad payment issues

Bhuvi Gupta avatar
Written by Bhuvi Gupta
Updated over 5 years ago

This message comes up when you don't have a valid payment method associated with the ad account you are using.ย 

Here are a couple of things you can try.ย 

  • If you have multiple ad accounts, ensure you are using the right one. You can change your Ad account from the drop-down menu on the top of the page.

  • Check to see if your payment method is accepted by Facebook. Read more on that here.
    โ€‹

Did this answer your question?